SALES AND RENTALS
MICHEL TAILLIS CREATION, ZA 76890, TôTES, FRANCE
SAS au Capital de 30 000€ RCS B 385 103 361
16 September 2020
These Terms and Conditions ("CG") are intended to define the terms and conditions for the sale of service products and supplies (rental etc.) between MTC and its customers as defined below. Under these CGs, any individual or legal person who orders on the website of the company Michel Taillis Creation ("MTC"), "www.theanimatefactory.com" (the "Site") whether he/she/it is a professional or an individual. If these were to be different depending on the quality of the client, these differences would be noted in a specific way.
These CGs govern the sale and rental of products marketed on the Site on the day of the order.
Customers who order on the Site (whether in French or English) are deemed to order and buy in France and their contractual relationship with MTC is therefore subject in all its aspects to French law. It is expressly stated that in the event of a dispute, the search for an amicable solution will be favoured by the parties and only the French version of these CGs will be relied upon.
1.3 Ability to contract
The purchase or rental of a product marketed on the Site is not a daily life operation, in view of compliance with Article 1146 of the Civil Code, any MTC customer declares that he/she/it has the ability to contract under the following conditions, i.e. be an emancipated minor or have legal majority and not be protected within the meaning of Article 425 of the Civil Code.
1.4 Customer Acceptance
The fact that the customer validates his/her/its order automatically results in the express and unqualified acceptance of these CGs. These CGs apply to the exclusion of all other conditions, unless a written derogatory agreement has been previously signed by the parties. These can be read directly on the Site. They can be sent by email, fax or mail on request
1.5 Evolution and amendment of CGs
These CGs can be changed at any time. The customer is therefore invited to read them regularly. Each version of these has a specific date, so orders are governed by online CGs and therefore in effect on the date of order.
1.6 Product Characteristics
MTC strives to best present the essential characteristics of the products on the specification sheets of the products.
Our product managers ensure that the images presented on the Site best match the product sold. However, if an aesthetic and/or technical difference were to appear, it would have no impact on the main characteristics of the product. We use the best means to ensure fidelity in the reproduction of colors and products. However, slight differences in color or shapes can be noted between the article and the rendering, especially due to the compression of images for the internet.
Confirmation of the technical details is always possible by calling the company's sales department or sending an email.
1.7.1 Prices of goods and rentals are displayed EX-WORKS in Euros, all taxes included for individual customers, excluding taxes for professionals and in all cases excluding postage.
1.7.2 The company's supplier rates are likely to change during the year. However, once an order is placed and validated, even if the product is not in stock and there is a manufacturing deadline, the price remains that of the day of the order.
1.7.3 All prices are given subject to obvious typographical error.
Since prices are charged EX-WORKS, shipping costs are charged according to the estimated weight (according to the weight-volume rules given by the carrier) of the parcel (including packaging), the country of delivery and the chosen carrier. They include ad valorem insurance costs.
Shipping fees can be offered free of charge on a case by case basis as part of marketing operations.
2.0 VALUE-ADDED TAX (VAT)
VAT applies to sales with legal or physical customers residing in France. It does not apply to non-French companies in the European Union with an intra-Community VAT number. VAT does not apply to sales to Switzerland. Sales from mainland to DOM-TOM are tax-free (French VAT).
According to local law, products are taxed (local VAT, sea grant, customs duties, etc.)upon arrival, such taxes are the responsibility of the customer unless specific contractual arrangements between the parties.
Important note: with regard to orders delivered in countries outside the European Union, Switzerland and DOM-TOM, MTC informs the customer that, although VAT has not been applied to his/her/its order, he/she/it will have to pay taxes and other customs fees related to it with the carrier. These additional fees cannot be calculated in advance and we are therefore unable to indicate the amount.
For more information, MTC strongly advises the client to get in direct contact with the relevant local authorities.
The VAT number must be informed when the order is placed and validated by us. The customer is aware and accepts that any order whose VAT number has not been given or validated by us will be charged with the addition of VAT.
For customers residing in Brazil, the CPF number will be requested when creating their account.
The VAT rate applied depends on the country of delivery of the device. It is currently 20% as a percentage of the value of goods sold or services provided for delivery in Metropolitan France, Corsica and Monaco.
There are no tariffs within the European Union subject to changes in existing legislation. Tariffs may apply to goods from the European Union to the customer's non-European Union country. In this case, the latter makes it his/her/its business to pay these customs duties, and possibly associated administrative aspects. The seller's liability stops when the product has been shipped to the address indicated by the customer. As a reminder, DOM TOM are considered outside the European Union and therefore subject to customs. (see note 2.1)
When the customer places his/her/its order through the Site, he/she/it fills out his/her/its contact information himself in an appropriate form. The customer is invited to review his/her/its form before validating his/her/its order. MTC is not responsible for email errors or errors in sending parcels due to a poorly completed form.
The customer is sent an automatic email confirming his/her/its order provided that the email address listed in the order form does not contain an error. If this confirmation is not received, the customer will be able to request it from customer service
A detailed invoice can be downloaded from the customer account under 'My Orders'.
Payment of the entire order is required to validate the order.
3.3 Order Cancellation
Michel Taillis Creation products are in principle manufactured to order (on demand) and therefore not kept in stock. However, when an order is made, one or a few more units may be manufactured, which generates stock.
3.3.1 Cancellation of an order for a product in stock
18.104.22.168 Cancellation of an order for a product in stock before shipping:
Any order validated and therefore paid for will be prepared and shipped within 2 working days of the settlement. The customer has 48 hours to cancel his/her/its order at no cost.
22.214.171.124 Cancellation of an order after shipping
If the client is a professional, under section L.221-18 of the Consumer Code, it has no ability to retract or cancel its order.
If the customer is an individual consumer, and if upon reception he/she wishes to cancel his/her order, then he/she must return the parcel within 14 days from delivery date. In the case of an order for several goods delivered separately or in the case of an order for a property consisting of lots or multiple parts the delivery of which is spread over a defined period, the time limit shall run from the receipt of the last property or lot or last piece.
If the parcel has been opened and closed, a lump sum of 50 euros for packaging costs will be deducted from the refund. If the package has not been opened, no lump sum will be deducted.
In any case, the cost of shipping back and forth will remain at the customer's expense and will therefore be deducted from the refund.
3.3.2 Cancellation of an order for an on-demand product:
Any validated and therefore paid order for a product manufactured on demand will result in a manufacturing process within 2 working days. The customer therefore has 48 hours to cancel his/her/its/her/its order at no cost. After this period, the manufacture of the order begins and, in accordance with the provisions of Article L.221-28 of the Consumer Code, no cancellation will be accepted.
As part of a credit card payment, the customer's bank account will be debited within 48-72h after the order has been confirmed. MTC reserves the right to decline an order.
4.1 Means of payment
The customer can pay according to the following means of payment:
4.1.1 Credit Card (Mastercard, Visa, JCB). Over 5,000 (five thousand) Euros, a bank transfer is mandatory.
4.1.2 Bank transfer. The transfer must be made in Euro only. The customer's bank fees are his/her/its responsibility. For European transfers (SEPA area including Switzerland), put "shared charges" to avoid fees. In order to avoid any incident or delay in processing, you will be asked to specify the order number in the wording of your transfer.
4.1.3 Bank check: only for customers with a bank account and chequebook with a bank domiciled in France. Checks are cashed on receipt.
The customer guarantees MTC that he/she/it has the necessary authorizations to use the payment method chosen by him/her/it.
MTC reserves the right to refuse to make a delivery or honour an order from a customer who has not paid all or part of a previous order or with whom litigation is pending.
4.3 Anti-fraud control
The information relating to the customer's order is subject to a control which is aimed at combating credit card fraud. MTC is the recipient of data related to the customer's order. The non-transmission of this data prevents the completion and analysis of your transaction. The occurrence of an unpaid payment due to the fraudulent use of a bank card will result in the registration of the contact information in connection with the order associated with this unpaid card within a file. Irregular reporting or an anomaly may also be subject to specific treatment. In accordance with the Computer and Freedom Act of January 6, 1978 you have, at all times, a right of access, rectification and opposition to all your personal data by writing by mail and justifying your identity to MTC. In addition, in this context, MTC may have to ask the customer for all the necessary documents to process the order: proof of residence, ID, copy of the bank card...
4.4 Reservation of legal ownership
MTC remains the owner of the goods delivered until they are fully paid by the customer. The above provisions do not prevent the transfer of the risks of loss or deterioration of the products still subject to reservation and the damages they may cause.
The purchase order that the customer establishes online is not an invoice. Regardless of the method of ordering and the method of payment, a detailed invoice can be downloaded from the customer account, under 'My orders'. MTC keeps a "paper" and digital copy of each invoice.
6.1 Preparation time
Orders placed over the Internet are regularly lokked after from Monday to Friday. The processing time of the order varies depending on the payment method chosen (the customer must, for example, take into account the time it takes to process the transfer), so it can vary from a few minutes to several days.
6.2 Transportation delays
They depend on the carrier that MTC has proposed.
MTC informs the customer that the announced deadlines are those communicated to them by the carriers. It assumes no responsibility in this respect.
MTC would like to point out to the customer that these deadlines do not include Saturdays and Sundays or public holidays and also depend on the accuracy of the address provided by the customer on the date of the order as well as its availability to receive the package.
These deadlines are reminded to the customer when the order is placed in the order.
6.3 Delivery time
6.3.1 If MTC has the product in stock, the delivery time is equal to the time it takes to prepare the order plus the transportation delay. If MTC does not have the product in stock contrary to what is advertised on the Site, due to a computer error, that time necessary for the manufacture of the product must be added to the preparation time and transportation delay. Once the initial announced deadline is exceeded, a new deadline will be communicated to the customer, based on the data known by MTC. In any case, a proposal for cancellation and/or refund (for settlements by bank transfer) may also be made to it beyond the 30th business day from the order confirmation date.
6.3.2 For products made on demand, manufacturing times are 4 weeks from March to August and up to 8 weeks from September to February. Once the initial announced deadline is exceeded, a new deadline will be communicated to the customer, based on the data known by MTC. In all cases, a proposal for cancellation and/or refund (for settlements by bank transfer) may also be made to it beyond the 30th business day from the order confirmation date.
Depending on products, these delays can vary by 2 weeks more or less.
Exceptionally, for some exceptional products, delays can exceed 2 months. In this case, MTC will notify the customer within 8 business days of the order and will allow the customer to cancel his/her/its order and be reimbursed for the amount corresponding to the part of the price already actually paid and cashed.
The products to be shipped are packaged in accordance with the usual standards. The procedures and techniques used are scalable keeping in mind a general optimization of the packaging and in any case aiming at satisfying the customer through our qualitative follow-up.
If the customer has placed his/her/its order on the site, he/she/it is sent an automatic email confirming the shipment of his/her/its parcel provided that the email address he/she/it indicated in the order form does not contain an error.
7.3 Package tracking
The number of the package that was shipped is available at the end of the day on the customer's order tracking page. With this number, the customer can track his/her/its parcel on the website of the carrier he/she/it has chosen The tracking of the parcel depends on the carrier and is under its responsibility. MTC is not responsible for any errors that may be occur on the carriers’ websites, nor is it responsible for any bugs that could interfere with the customer's ability to track their package on carrier websites.
The customer can check with our administrative department at any time to follow up on his/her/its order by sending an email to firstname.lastname@example.org
The carrier is the one recommended by MTC, except in cases where the carrier has been chosen by the customer.
8.1 Delivery location
The products are delivered by default to the delivery address indicated by the customer on the purchase order. In case the delivery address is different from the billing address, the customer indicates on the purchase order the two addresses and the parcel is delivered to the specified delivery address.
8.2 Absence on delivery date
Depending on the case, the carrier may leave a notice of passage in the customer's mailbox, inviting the customer to contact the carrier.
8.3 Delayed delivery
It is possible that a package will not arrive within the time frame guaranteed by the carriers. If the delay is very important the customer can contact MTC in order to open an investigation for the location of the package: it may indeed have been lost.
8.4 Loss of parcels
8.4.1 In this case, MTC is obliged to meet the deadlines imposed by the carriers regarding the declaration of loss and refund of the shipment. Therefore, the customer is also bound by these deadlines:
- Thus, he/she/it has a maximum period of 10 business days from the receipt of the confirmation mail of the shipment of his/her/its parcel to declare its loss to MTC. After this time, no claims will be taken into account.
- On the other hand, if the customer has properly declared his/her/its lost parcel within the above explained time, MTC will open a claim file. In this context, it may ask the client for documents necessary to build up this file. The latter will have to provide them as soon as possible.
- Lastly, final responses to surveys are given by carriers within one to three weeks. The answer can be two types: either the package is found and it is then returned to the customer following the normal procedure, or the package is declared lost by the carrier and MTC informs the customer. In this case, the carrier's insurance will reimburse MTC who will pay to the euro the amount collected by the insurance and this within 6 working days.
In the event that the customer has chosen his/her/its own carrier, it will be up to the customer to start the refund procedure with his/her/its carrier in case of loss.
8.4.2 Prices being EX WORKS, MTC and transport at the customer's expense, in the case of loss found on a delivery (in France or outside France), the customer will have to do his/her/its own business with the cost of transport. MTC, however, is committed to doing everything possible to find the package. In the event of a "definitive" loss and if the customer makes a new order, MTC undertakes to make this new order a priority, so as to shorten the time frame as much as possible.
8.5 Receipt of parcel
Packages are delivered against signature to the recipient. Any product delivered must be checked and reserved on the carrier's slip in the event of partial or total deterioration. Without exception, the product is deemed to be delivered in good condition and will not be subject to any subsequent challenge to MTC. It is herein reminded that if the recipient wishes to preserve his/her/its appeals against the carrier, it is up to him/her/it to make his/her/its claim with the carrier within 3 days (not including public holidays) following the day of delivery. This claim must be made by LRAR (Registered Letter with Notice of Reception).
All parcels not claimed and returned to MTC may be re-sent at the recipient's expense.
8.6 Delivery error
Upon receipt of the package by the customer, the customer must make a claim of non-compliance of the products in kind, in quality or quantity in relation to the indications on the invoice by fax, e-mail or mail to MTC. Any claim of non-compliance must be made before 10 a.m. on the business day following the delivery of the package. Any claim not made in the rules set out above and within the time limit will not be taken into account and will relieve the company from any liability to the customer.
8.7 Strikes or force majeure event (Acts of God)
In the event of a carrier strike or any other exceptional event slowing or preventing the delivery of parcels, MTC will do its best efforts to inform the customer of the state of the shipment of its parcel without giving any guarantees in this respect.
8.8 Export control and local legislation
The customer must inquire with the local authorities of his/hers/its residence about the entry requirements of the products ordered and make any corresponding declaration and/or payment with the relevant agencies of the country concerned.
It must check with local authorities the possibilities of importing or using the products or services ordered.
It must ensure that the technical specificities specific to the manufacturer comply with the laws of the country concerned.
If the customer does not comply with the laws of the country where he/she/it has introduced the products, MTC will not be held responsible.
9.1 Return Procedure and Terms
9.1.1 Damaged or unseeded product delivered in France
In case a product does not work, the customer must within eight days from receiving the merchandise, send an email to MTC, explaining the defects and/or if possible attach to this email a film of the moving product. The client is of course invited to read the employment notice carefully in order to avoid any malfunction.
To the extent that despite remote advice, the product still does not work, the customer will ask MTC to arrange the return. MTC will either repair the defective product or manufacture a new product. The packaging must be either the original one or if the condition of the packaging does not allow it, in an equivalent packaging in quality, safety and cleanliness.
9.1.2 Damaged or unseeded product delivered abroad
In case a product does not work, the customer must within eight days from receiving the merchandise, send an email to MTC, explaining the defects and or if possible attach to this email a film of the moving product. The client is of course invited to read the employment notice carefully in order to avoid any malfunction.
To the extent that despite remote advice, the product still does not work, the customer must arrange the return at his/her/its own expense. MTC will either repair the defective product or manufacture a new product. The packaging must be either the original one or if the condition of the packaging does not allow it, in an equivalent packaging in quality and cleanliness.
9.1.3 Visually damaged or stained product delivered to France
If the packaging is damaged when it is received by the customer and the product is damaged, the customer will have to issue a reservation on the delivery voucher, so that MTC can act against the carrier. MTC will then arrange a return and replace or repair the product.
9.1.4 Visually damaged or stained product, delivered abroad
If the packaging is damaged when it is received by the customer and the product is damaged, the customer will have to issue a reservation on the delivery voucher and immediately notify MTC so that it can act against the carrier in order to obtain the compensation in relation and arrange the return at its own expense. MTC will make every effort to replace or repair the product as soon as possible. Under no circumstances will this possibility allow the order to be cancelled.
Note: Upon receipt, MTC services will monitor the compliance of the returned product and the reason for return. If the return is made under a bad reason, the reason for return may be requalified. The customer will be informed by e-mail and the processing of the return will be based on the new motive.
9.2 Returns for retraction
Please note that only non-professional clients can benefit from the right to withdrawal.
9.2.1 Return Terms
In accordance with Article L221-18 of the Consumer Code, the consumer has 14 working days from the date of receipt of the products, to return any items that do not suit him/her/it, in their original packaging and in good condition, suitable for re-marketing and request the exchange for another reference or refund without penalty, except for the transport costs. Consumers therefore have 14 days to report to MTC that they wish to retract in order for the customer service to assign a return agreement number.
WARNING: No retraction will be accepted if the returned product is unsuitable for new marketing. Therefore:
- the product must be returned in perfect condition, preferably in its original packaging, so as to avoid any damage during transport and a participation to the packaging costs of 50 euros.
- the product must be accompanied by all its accessories. Failing that, the product will be returned to the consumer at his/her/its own expense.
In order to have his/her/its request properly processed, the customer must systematically recall his/her/its order number and his/her/its full contact details.
9.2.2 Specific conditions for the exercise of the Right of Retraction
No return will be accepted for:
- products made to demand and/or specially designed.
- products the request for return of which is out of time and/or if the original packaging is opened, torn, marked and/or if the product has been used.
9.2.3 Return Treatment for Retraction
After receiving and accepting the package by MTC's services, depending on the nature of the product, the stocks available and according to the consumer's wishes, MTC will propose to re-export a product of equivalent value.
Otherwise, a credit will be created. It will correspond to the amount of the entire order excluding shipping. MTC reserves the right to collect the price of products consumed, deteriorated or missing. If the customer chooses to be reimbursed and subject to compliance with the previous conditions a refund of the value of the credit will be made within 30 days of receiving the product by MTC.
9.2.4 Return fee for retraction
The cost of return in the event of a retraction remains the responsibility of the customer.
9.3 Returns of defective products
9.3.1 How to apply defects to unpacking
From the time the package is received, the customer must report the receipt of a defective product at the time of its commissioning before 10 a.m. on the next business day. When requesting a return, it is essential that the customer best describes the problem encountered with his/her/its product. MTC's customer service will generate a return agreement number. The product will have to be returned by the customer in its original packaging even if it has been opened. It must be accompanied by all its accessories. In order to have their request properly processed, the customer must systematically recall his/her/its order number and his/her/its full contact details.
WARNING: Only products that have a proven defect when unpacking will be accepted. Otherwise, the product may then be returned to the customer, at his/her/its own expense or requalify the return under the appropriate reason.
1. Products that do not warrant a proven defect when unpacking.
2. A defect due to misuse of the product
3. Products that have been opened or dismantled
9.3.3 Return Treatment for Unpacking Default
After receiving and accepting the package by MTC's services, depending on the nature of the product, the stocks available and the customer's wishes, MTC will propose to re-export the product or an exchange product of equivalent value.
Otherwise, a credit will be created. It will correspond to the amount of the entire order (product (s) + shipping costs if the order is composed only of the product that has a defect when unpacking).
If the customer chooses to be reimbursed and subject to compliance with the previous conditions a refund of the value of the products in accordance with the purchase invoice (product(s) + shipping costs if the order is composed only of the product that has a defect when unpacking), will be made within 30 days from receiving the product by MTC.
9.3.4 Return fee
After receiving and accepting the parcel, if the shipping costs incurred with the carrier are known to MTC, the carrier will automatically issue a crediof the amount of these fees. If these costs are not known by the customer, a proof of the costs incurred will be requested to the customer by MTC customer service department so that MTC be able to proceed with the generation of the corresponding credit.
In the case of the issuance of a credit, the customer can request the cancellation of the credit and its refund from MTC ‘s customer service.
9.4 Terms and processing returns
9.4.1 Return Terms
The customer has 14 days to report to MTC that the product sent is not the product ordered: compatibility error, reference, problem of size, color, characteristics, completely different product... so that MTC customer service assigns it a return agreement number. The product must be returned in good condition and in its original packaging, even if it has been opened, with all its contents (accessories... etc.).
In order to have the request properly processed, the customer must systematically recall his/her/its order number and his/her/its full contact details.
9.4.2 Return Treatment
After receiving and accepting the package by MTC services, depending on the nature of the product, the stocks available and according to the customer's wishes, MTC will propose to re-export the originally ordered product or an exchange product with equivalent characteristics after validation. Otherwise, a credit will be created. It will correspond to the amount only of the items returned. MTC reserves the right to collect the price of products consumed, deteriorated or missing. If the customer chooses to be reimbursed and subject to compliance with the previous conditions, a refund of the value of the credit will be made within 30 days of receiving the product by MTC.
9.4.3 Return fee
In the event of a shipping error on the part of MTC, whether the delivery was made in France or abroad, the return costs will be borne by MTC.
In the event of an order error on the customer's part, MTC will not be held responsible for the shipping error. In this case, no credit for return fees will be generated.
10.0 CONFIDENTIALITY OF INFORMATION AND RESPECT FOR PRIVACY
10.1 When you order, confidential information is retrieved by MTC. This information is owned by MTC, and will not be disclosed to any third parties.
10.2 We do not send e-mails, except for information related to your order, so your email address will not be used for advertising purposes unless the customer has checked the box authorizing the sending of advertising information from our company.
10.3 We aspire to offer a superior service at the best possible price, in order to do so we reserve the right to adapt our procedures at any time.
10.4 All information is collected legally and in accordance with the Computer and Freedoms Act of January 6, 1978.
10.5 If you want to receive our offers by mail or by email please email your mailing address or email address.
10.6 In accordance with the Computer and Freedoms Act of January 6, 1978, we specify that your data is used by our internal services under Simplified Standard No.48 (NS-048 Customer and Lead File Management - Declaration Number 1349693) and that you have a right of access and correction to personal data about yourself. We will require an identity document. The information will be provided within 30 days from the request.
10.7 If you have any questions regarding the confidentiality of the information please contact us.
11.1 The order page is protected by an SSL 256 certificate.
11.2 If you have any questions about the security of the Site, please contact our technical department.
11.3 We will take all necessary precautions to secure the details of your order and payment, but, except in case of negligence on our part, we cannot be held responsible for any losses caused as a result of unauthorized access to the information you have provided.
MTC is released from its delivery obligations in case of force majeure (Acts of God).
MTC recommends that customers check before returning a product to the return service or after-sales service that they leave no personal matters in the product. MTC cannot be held liable if these items are lost.
MTC disclaims any responsibility for the misuse or wrong use of the products the customer has ordered.
Products marketed by MTC are guaranteed one year, parts and labour.
Customers' attention is drawn to the fact that MTC products are decorative items and are, according to the very principle of their function, in motion. The customer, whether legal or individual, must install Michel Taillis Creation products in places inaccessible to individuals and only turn them on once their place of installation has been made inaccessible.
THEY ARE NOT TOYS AND SHOULD NOT BE ENTRUSTED TO CHILDREN
In addition, it is up to the customer to make sure that each product is well installed and that nothing will interfere with the movement of the product.
These products are used indoors, sheltered from moisture and in a ventilated environment only or outdoors but exclusively under cover. In any case, the customer will have to ensure good ventilation and a normal temperature and in particular check the conditions of exposure to the sun since the latter can burn products by magnifying glass effect. The products must be constantly connected to a ground catch.
THESE ARE ELECTRIC APPLIANCES AND THEIR USE IN RAIN OR SNOW (EVEN LOW) IS TOTALLY PROHIBITED.
The voltage (voltage, amperage) must be in perfect harmony with the specifics of each product, as communicated by MTC. We adapt our mechanisms according to the standards and rules in force in the country of destination (voltage, electrical outlet). Our automatons are already present on 5 continents.
Under no circumstances can MTC be held responsible for even a minor injury caused to a human or animal by the movement of an automaton.
SPECIAL RENTAL CONDITIONS
If you wish so, you can come to our workshop to remove and bring back the automatons. Please keep us informed so that we do not calculate shipping.
- The rental rate is based on a period of 6 weeks.
- Together we determine the departure dates of our workshop and the resumption in your shop.
- Each automaton is delivered in a wooden crate to be kept preciously for the return.
- We are in charge of informing the carrier for the removal of the automaton. You just have to make sure it's stored in the crate on the scheduled date.
- The automatons are checked and cleaned before shipping, please return them in good clean condition and well vacuumed (artificial snow, glitter, etc.).
- You may be charged a refurbishment fee if the automaton has been damaged during the rental period.
- During the rental period, the automaton is covered by your insurance in case of theft or deterioration.
- If, despite all our attention, a failure occurs, call us and we will make sure to return an automaton to you as soon as possible.
- You can add small accessories to the automatons as long as you don't interfere with movements and don't damage the stuffed animal.
- Our automatons are designed to operate 24 hours a day, 7 rs/7. If you wish, you can also plug them into a programmer.
- Automatons must be placed indoors, sheltered from moisture and out of reach of children